Last updated: Sep 2020
Reis Transporte Service, Ltd (“Reis Transporte”, “Sal experience”, “we”, “us” or “our”) create unique and memorable experiences for our customers across Cape Verde and make they have the best experience of their vacation. Looking after the personal data you share with us is an important part of this. We want you to be confident that your data is safe and secure with us, we have developed a Privacy Statement (hereinafter referred to as “this Statement”) that covers how we collect, use, disclose, protect and store your personal data. Please take a moment to read and understand our Privacy Statement.
Personal data means any electronic or other information which alone or jointly with other information can be used to identify a natural person or make him/her identifiable. This Statement explains how Reis Transporte processes your personal data, please also take a look at Terms and Condition and Cookies Statement.
This Statement applies only to Reis Transporte personal and home services.
How Reis Transporte Service Collects and Uses Your Personal Data
Personal Data Collected by Reis Transporte Service
Before using Reis Transporte Service services, you may need to provide personal data. You don’t have to provide your personal data to Reis Transporte Service, but in some cases, the non-provision of certain personal data will cause the inability to provide you with some related services.
Reis Transporte Service will collect and use your personal data for the purposes stated in this Statement. Here are some examples of personal data we may collect:
When you leave comments on the site
The data in the comments form, as well as the IP address and the user agent of the browser, are saved to help with spam detection.
An anonymous string created from your email address (also called a hash) can be sent to the Gravatar service to verify that you are using it. The Gravatar service’s privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, the profile photo is visible to the public in the context of your comment.
Media – When uploading images to the site, you should avoid uploading images with embedded geolocation data (EXIF GPS). Visitors can download and extract geolocation data from images on the site
When you register for any of our services, you may provide us with:
· Your personal details, including your name, address, email address and phone number.
· Your account login details, such as your username, avatar and the password you chose.
When you browse our websites we may collect:
· Travel preferences.
· Information about when you click on one of our adverts, including those shown on other organisations’ websites.
· Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
· Social preferences, interests and activities.
When you buy our products in our shops or online, we may collect:
· Passenger information, passport details, other ID document details.
· Insurance details.
· Relevant medical data and any special, dietary, religious or disability requests.
· Information about your purchases, including what you bought, when and where you bought it, how you paid for it and credit or other payment information.
· Information about when you click on one of our adverts, including those shown on other organisations’ websites.
· Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
· Social preferences, interests and activities.
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our services, we may collect:
· Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name, username and contact details.
· Your feedback and contributions to customer surveys and questionnaires.
Other sources of personal data
· We may use personal data from other sources, such as specialist companies that supply information, retail partners and public registers.
· Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.
· If you log-in using your social network credentials to connect to our platforms and online services e.g. Facebook, Youtube and Twitter, you will agree to share your user details with us. For example, your name, email address, date of birth, location and any other information you choose to share with us.
· We may use CCTV images, IP address and browser details collected in or in the immediate vicinity of our shops, premises or other buildings.~
Personal data you provide about other individuals
· We use personal data about other individuals provided by you, such as those people on your booking.
· By providing other people’s personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.
USING YOUR PERSONAL DATA
We use your personal data in a variety of ways, as explained below.
To provide the products and services you request
We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.
To manage and improve our products, services and day-to-day operations
We use personal data to manage and improve our products, websites and other services.
We monitor how our services are used to help protect your personal data, detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our services.
We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.
We may use personal data to carry out market research and internal research and development, and to develop and improve our product range, services, shops, IT systems, security, know-how and the way we communicate with you.
We use CCTV images to help maintain the safety of anyone working in or visiting our shops, premises and other buildings, and for the prevention, detection and prosecution of criminal offences. We may also rely on the images to establish, exercise or defend our legal rights.
To personalise your experience
We want to ensure that marketing communications relating to our products and services, and those of our suppliers, retail partners, including online advertising, are relevant to your interests.
Looking at your browsing behaviour and purchases helps us to better understand you as a customer and it allows us to provide you with personalised offers and services.
We may also measure your responses to marketing communications relating to products and services we offer, which enables us to offer you products and services that better meet your needs as a customerIf you do not want to receive a personalised service from us, you can change your preference online, over the phone or by writing (e.g. email) to us at any time. We will update our records as soon as possible.
To make contact and interact with you
We want to serve you better as a customer so if you contact us, for example by email, post, and phone or via social media, we may use personal data to provide clarification or assistance to you.
We need to process your personal data so that we can manage any promotions and competitions you choose to enter, including those we run with our suppliers and retail partners. For example, if you win a prize.
We may invite you to take part in customer surveys, questionnaires and other market research activities carried out by the Reis Transporte Service.
To help us to better understand you as a customer, and to be able to provide you with services and marketing communications (including online advertising relevant to your interests), we may combine the personal data we collect when you make purchases in-shop with personal data collected from our websites and other sources.
We do not sell your personal data to third parties.
MARKET RESEARCH
We like to hear your views to help us to improve our products and services, so we may contact you for market research purposes. You always have the choice about whether to take part or continue in our market research.
SHARING PERSONAL DATA WITH SUPPLIERS AND RETAIL PARTNERS
In order to provide products or services requested by you we may share personal data with suppliers of your travel arrangements, including airlines, hotels and transport companies.
We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, tour operators or companies that help us with services, storing and combining data, marketing, market research, processing payments and delivering products and services.
We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk.
When we share personal data with other organisations we require them to keep it safe, and they must not use your personal data for their own marketing purposes.
We only share the minimum personal data that enable our suppliers and retail partners to provide their services to you and us.
SHARING PERSONAL DATA WITH REGULATORY AUTHORITIES
So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti- terrorism purposes, or any other purposes which they determine appropriate.
We may share the minimum personal data necessary with other public authorities if the law says we must, or we are legally allowed to do so.
SHARING PERSONAL DATA WITHIN THE REIS TRANSPORTE SERVICE
Our Privacy Statement applies to all of the services offered by the Reis Transporte Service but excludes services that have separate Privacy Statements that do not incorporate this Privacy Statement . We may share the minimum personal data necessary with other companies or tour operators, for example, to provide the products and services you request; to manage and improve our products, services and day-to-day operations; to help to personalise your experience; where appropriate, to make contact and interact with you; and, if allowed and appropriate, for marketing or market research purposes.
We may also share personal data with an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organisation receiving your personal data can use your data in line with this Privacy Statement.
RECEIVING PERSONAL DATA FROM THIRD PARTIES
We receive data from our partners, such as online and physical travel agencies, tour operators, hotels and all data is treated within this Privacy Statement.
PROTECTING YOUR PERSONAL DATA
We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration and disclosure.
The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.
The personal data that we collect from you may be transferred to, and stored at a destination outside Cape Verde, if your request service is for outside Cape Verde. We put in place appropriate protections to make sure your personal data remains adequately protected and that it is treated in line with this Notice. These protections include, but are not limited to, appropriate contract clauses and appropriate security measures.
DATA RETENTION
We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Statement and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymise this data.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
ABOUT COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites, and we use them to improve your customer experience. Please see our separate Cookie Statement.
LINKS TO OTHER WEBSITES
Our websites may contain links to websites operated by other organisations that have their own Privacy Statement. Reis Transporte is not responsible for the content or privacy policy practices of other companies. The Privacy Policy applies only to the information collected on the www.sal.com.
Please make sure you read the terms and conditions and Privacy Statement carefully before providing any personal data on another organisation’s website.
SOCIAL MEDIA FEATURES
Our websites may contain social media features such as Facebook, Twitter, Youtube and Instagram that have their own Privacy Statements.
Please make sure you read their terms and conditions and Privacy Statement carefully before providing any personal data as we do not accept any responsibility or liability for these features.
ACCESSING AND UPDATING YOUR PERSONAL DATA; AND COMPLAINTS
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. Although you should be able to access online the personal data associated with your account or booking. You can write to us asking for a copy of other personal data we hold about you.
Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge except where further copies are requested in which case we may charge a reasonable fee based on administrative costs.
We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect, please let us know.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
LEGAL BASIS FOR PROCESSING PERSONAL DATA
We will only collect and use your personal data if at least one of the following conditions applies:
· We have your consent;
Example: Customer account
You give us permission to process your personal data when you register for a customer account.
· It is necessary for a contract with you or to take steps at your request prior to entering into a contract;
Example: To provide the products and services you request
We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.
· It is necessary for us to comply with a legal obligation;
Example: Sharing personal data with regulatory authorities
So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.
· It is necessary to protect your vital interests or those of another individual;
Example: In an emergency
Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.
· It is in the public interest or we have official authority; or
Example: Security operations
We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.
Where we need to process special categories of personal data, for example health data for medical reasons, we will only do so if one or more additional conditions apply. For example, we have your explicit consent; it is necessary to protect the vital interests of you or another individual and you are physically or legally incapable of giving consent; it is necessary to establish, exercise or defend legal claims; it is necessary for reasons of substantial public interest.
CHANGES TO OUR NOTICE
This Notice replaces all previous versions. We may change the Notice at any time so please check it regularly on our website(s) for any updates. If the changes are significant, we will provide a prominent notice on our website(s) including, if we believe it is appropriate, electronic notification of Privacy Statement changes.
Last update: Sep 2020